Freeman's

Help

At Freeman's we want to make buying and selling at auction as easy and enjoyable as possible. Our team are on hand to help at every step.  We hope that you will be able to find the answers to some of the most frequently asked questions below.

Auction Glossary

Visit our Auction Glossary for an explanation of some common industry terms used when buying or selling fine art, antiques, jewelry at auction.

Selling at Auction - HOW DO I…

Get an initial valuation for my item (s)?

Prior to accepting a lot for sale, we would examine your property to provide you with an idea of the fair market value. This service is complimentary, and can be performed in person at one of our locations, at your home, or via photographs. For further information please visit our Auction Estimates  page.

Contact a specialist?

Visit our Specialist Directory to meet the team.

Consign my item(s) for sale at auction?

Upon deciding to consign a lot(s) to our auction you will receive a full customer receipt from us – this receipt will outline your details, the details of the items you wish to consign (including sale dates, brief description, estimates and any reserves discussed) and the commission/ charges involved.  You then review this receipt and sign before retaining a copy for your records along with our Conditions of Sale. 

Your items will now be assigned a personal consignment/ receipt number which must be quoted in call communication concerning your items. 

Decide on a reserve? 

When appropriate, a reserve (a price below which an item will not be sold) may be placed upon individual items. Reserves cannot exceed low estimate.  Your specialist will advise you on deciding a reserve. 

Get my property to Freeman’s?

We need to have your property on our premises far enough in advance of the sale to catalogue, photograph and promote it properly - usually at least six weeks prior to the sale date. We are happy to assist with transportation arrangements. Any charges for transportation will be deducted from your initial settlement.  Please discuss transportation with the specialist department staff.

Find out how much I will be charged?

For more information on our seller’s charges please visit our Selling at Auction page.  All charges are removed at the settlement stage, there is nothing to pay upfront. 

Keep up to date with the progress of my item(s)? 

Our client services team will keep you up to date throughout the process by either email or post.  You receive a pre-sale advice notice prior to the sale and a results of sale letter after the auction.  You can, of course, contact our Client Services team at any time with any inquiries you may have. 

Decide what happens to any unsold items? 

Our team will be in contact shortly after an auction with their recommendations for any of your items that remain unsold after the auction – this may include trying the item(s) again in a future auction, asking you to collect your property or suggesting a transfer to a secondary saleroom.  

Find out when I will receive payment? 

You will receive payment for your sold item(s) 35 working days after the auction, provided we have received payment from the buyer.  It is at this stage that we deduct our fees and charges (including any transport fees incurred at consignment). Payments are normally made by check and are issued with a detailed settlement statement.  If you would prefer to receive settlement by bank transfer please let us at the consignment stage.

Buying at Auction - How Do I...

Find out about upcoming auctions? 

Have a look at our auction calendar for upcoming auctions info or sign up to receive email notifications from us to letting you know when a particular auction is now available online. 

Find something more particular? 

Use our site wide keyword search facility to find an upcoming lots – whether you are looking for a piece by a particular artist or you are on the hunt for that perfect piece of furniture. 

We also offer a Lot Alert service to keep you updated of upcoming lots that match your chosen keyword (e.g. artist name, maker, type) – just sign up for an online account with us and set up your Lot Alerts alongside your profile information. 

View the lots in an upcoming auction?

Viewing in person

To view all of the lots please note the public viewing times and locations listed at the front of each catalogue or at the top each online catalogue.

Viewing Online

All lots are available to view online and each image can be enlarged for closer inspection. Our online catalogues normally go online 3 to 4 weeks prior to an auction.

Enquire further about a lot? 

For further information on a particular lot you may be able to view a condition report online (see below) or contact us using the Lot Enquiry button on the lot detail page.

Register to bid?

There are four easy ways to bid at our auctions – for more information visit our Buying at Auction page

  • Bidding in person
  • Absentee Bidding
  • Telephone Bidding
  • Bidding Live Online

Pay for my purchases? 

There are number of ways to pay to make it as easy as possible for you.  We accept cash, bank transfers and personal, business, or cashier’s checks payable in USD.

All items must be paid for before they can be collected. Any item above $20,000 paid with a personal check, please allow 10 days for check to clear.

For more information on how to pay please visit our Buying at Auction page or contact our accounts team.

How to pick up or ship my property? 

If you attend an auction in person and are successful in your bid, you are free to collect and remove your item there and then once payment has been cleared. If you are not able to do so we are happy to recommend a number of carriers who will be able to arrange packing and shipping for you. 

For more information on collection and shipping please visit our Buying at Auction page.

Bid Live Online -  HOW DO I…

Watch the auction live online?

If you just wish to watch an auction online visit the Live Auctions (LINK) section of our website and select the orange Watch Now button next to the auction you are interested in – a new window in your browser showing an image of the lot, description, text feed from the saleroom as well as a video and audio link of the auctioneer in action.  You do not need to register to watch an auction, only if you wish to bid live. 

Register to bid for a live auction?

It’s easy to register with us online and you can watch the auction as it happens and place bids from the comfort of your computer. Follow the Bid Live Now link at the top of our site to complete the registration process. 

When you select the Bid Live Online option you will create an account, My Account, and be asked to complete your contact details.  

Get more help with bidding live online?

For additional information on live online bidding please visit Invaluable’s help page.

For other online bidding questions, please contact Client Services.

My Account – HOW DO I…

Register for account?

Registering an online account with Freeman’s is easy, just select the My Account option at the top of the site and choose Register Now. 

Solve a problem with logging in?

First, please make sure that you entered the correct username and password in the login form.  If you are sure that your information was correct, you should then click the "Forgot Password" link that is under the normal login form.  This will open a password recovery form.

Next, enter the email address you used to register your Freeman’s online account and press the "Request Password" button.  Shortly thereafter you will receive an email containing your account password and a link to try again.

Update my address, email or password?

Just select My Account at the top of our site, enter your details and login.  Visit the My Profile section and select edit profile.  Once you have entered your new information just hit the Update button at the bottom of the form.


Technical Support

For additional information on live online bidding please visit Invaluable’s help page.

For other website queries, please contact website@freemansauction.com

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